{"id":760,"date":"2022-11-18T10:14:45","date_gmt":"2022-11-18T10:14:45","guid":{"rendered":"https:\/\/satryna.co.uk\/store\/?page_id=760"},"modified":"2023-08-08T13:32:19","modified_gmt":"2023-08-08T13:32:19","slug":"shipping-returns","status":"publish","type":"page","link":"https:\/\/satryna.co.uk\/store\/shipping-returns\/","title":{"rendered":"Shipping & Returns"},"content":{"rendered":"

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Shipping Policy<\/h1><\/div><\/div>[vc_column_text]Our delivery charges are calculated based on the weight and the destination address.
\nYour shipping cost can be worked out by simply pressing BUY NOW and going through the checkout process.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column]
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UK delivery<\/h2><\/div><\/div>[vc_column_text]We have a next day delivery service for orders placed before 12pm Monday to Friday. Except for Scottish Highlands & Islands, Channel Islands, Isle of Man, Isle of Wight & Northern Ireland where deliveries take two working days.
\nWe have free delivery charges within the UK for orders of 2 bottles or more.[\/vc_column_text]
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Europe<\/h2><\/div><\/div>[vc_column_text]<\/p>\n

Delivery times will vary according to countries from 3 to 6 days.<\/p>\n

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Worldwide<\/h2><\/div><\/div>[vc_column_text]<\/p>\n

Depending on the country we aim to deliver within 3 to 8 days anywhere in the world.<\/p>\n

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Duties & Taxes<\/h2><\/div><\/div>[vc_column_text]For customers outside EU shipping prices will be subject to local sales taxes and duties upon arrival in your chosen country, which is levied at the time the package clears customs. Cstarina Holdings will not be liable for the payment of any duties and taxes or any other cost towards clearing your shipment.
\nDelivery times will change during bank holidays, national holidays and seasonal periods. We cannot accept liability for late delivery if caused by circumstances outside of our reasonable control.
\nUpon placing the order, you will receive email\/SMS message giving you full tracking details from our delivery partners.<\/p>\n
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Returns Policy<\/h1><\/div><\/div>[vc_column_text]As a valued customer we want you to be delighted with you purchase, which you should receive in immaculate condition.<\/p>\n

We will aim to resolve any issues on a damaged\/faulty order as quickly as possible, but we need you to contact us within 48hrs receiving the order. You must include detailed information and ideally photographic proof of the damage. We also require proof of purchase. Please email contact@satryna.co.uk<\/a> with the subject line RETURNS<\/strong>.<\/p>\n

Our returns and exchange policy must meet the following conditions \u2013<\/p>\n